Scope
This Refund Policy applies to stock exchanges and buy-back transactions conducted under the Company’s policies. It does not cover refunds for cash returns on purchased stock.
Stock Exchange Guidelines
No Cash Refunds
As a matter of policy, stock purchased cannot be returned for a cash refund.
Stock may be exchanged for another product of similar or higher value. If the replacement product is of higher value, the dealer must pay the difference in cash.
Exchanges are allowed only within one month from the invoice date. No exchanges will be accepted after this period.
Dealers must complete the Exchange Form and attach all relevant receipts. Incomplete or unsatisfactory documentation may result in rejection of the exchange request.
Buy-Back Policy
A dealer who terminates their dealership, whether voluntarily or involuntarily, may return their stock to the Company provided the stock is in good condition.
Returned stock must have been purchased within the preceding three months from the effective termination date.
The value of the returned stock is calculated after deducting all bonuses paid according to the Company’s compensation plan.
A 10% administrative fee (based on the Dealer Price) will be charged on all returned stock.
Any remaining bonuses paid to the upline dealers will be adjusted in the following month.
Process
Dealers seeking a refund via stock buy-back must submit a written request in accordance with the termination procedure.
Upon verification of the returned stock’s condition and the validity of the claim, the Company will refund the calculated value minus the applicable administrative fee.
Finality of Decisions
The Company’s determination regarding the valuation, eligibility, and processing of exchanges or buy-back requests is final and not subject to appeal.